Privacy Policy

1. Who We Are

This website is operated by Pinnacle CRE LLC, doing business as Redline Bio Labs. This policy explains what information is collected when the site is used and how that information is handled.

2. Information Collected

Account and order details: name, email address, phone number, shipping and billing address, and order history.

Payment details are entered with and processed by third-party payment processors. Full card numbers are not stored on our servers.

Technical data: IP address, browser type, device information, pages visited, and cookies used for site function, security, and analytics.

Correspondence: messages sent to support, product requests, and survey responses.

3. How Information Is Used

To process and ship orders, provide order updates and receipts, verify age (21+) and research-use acknowledgment, prevent fraud, respond to support requests, maintain and improve the site, and send marketing email where permitted. Marketing email can be unsubscribed from at any time using the link in each message.

4. Sharing of Information

Information is shared only with service providers needed to operate the business: payment processors, shipping carriers and label services, email delivery providers, hosting and database providers, and analytics and advertising platforms. Information may also be disclosed when required by law. Personal information is not sold.

5. Cookies and Analytics

The site uses cookies and similar technologies for cart and login function, security, analytics (such as Google Analytics), and advertising measurement. Cookies can be blocked or deleted in browser settings; some site features may not work without them.

6. Data Retention and Security

Order and account records are kept as long as needed for business, tax, and legal purposes. Reasonable administrative, technical, and physical safeguards are used to protect information, but no method of transmission or storage is completely secure.

7. Privacy Rights

Depending on state of residence, individuals may have the right to request access to, correction of, or deletion of their personal information, and to opt out of certain sharing. Requests can be sent to support@redlinebiolabs.com and will be answered within the time required by applicable law.

8. Age Restriction

This site is intended only for adults 21 years of age or older. Information is not knowingly collected from anyone under 21.

9. Changes to This Policy

This policy may be updated from time to time. The date below reflects the most recent revision.

10. Contact

Questions about this policy: support@redlinebiolabs.com